Order an Uber with your Djamo card 🚖

A while back, ride-hailing giant Uber landed in Côte d’Ivoire. That’s great news for commuters, who now have a new player in a highly competitive market with Yango, Taxijet, Africab, Tituce, Drive, Izicab and more. Unlike most of the competition, Uber accepts VISA payments. Good news, right? No more change hassles - you can use your Djamo card to pay for your rides.

Also read: Quickly transfer money from your VISA card to a Mobile Money account

How to create an account

Before creating an account, download the app from the Play Store or App Store. Then open the app and:

• Enter your details and the password to protect your account
• After entering your email, you’ll get a confirmation email

How to add your card as a payment method

• In your profile on the left of the screen, you’ll see the “Wallet” button. Tap it and “Add a payment method” will appear.
• Tap that option and choose credit or debit card
• Enter your card details: card number, expiration date and security code, then confirm.

The card number is on the front of your card along with the expiration date, and the 3-digit security code is on the back, at the end of the signature strip.

Scan your card via the app to add it as a payment method

• To scan a card, tap the camera icon. Your phone may ask you to grant the Uber app camera permissions.
• Make sure your card is centered (the four corners on screen should turn green).
• Enter the expiration date, security code and billing zip code linked to your card.
• Tap SAVE.

Other payment methods

Uber lets you pay with Mobile Money. In “Add a payment method”, you’ll see the various mobile money networks among the suggested options. Pick the one that works for you and it’ll be added to your profile.

• If your card is declined, don’t try again right away. Instead, transfer funds from your Djamo card to your mobile money account. The process is simple and available in the app.
• If you want to remove a payment method, head to the Uber site to see how.

Also read: Send and receive money safely via PayPal 🤑

How to order a ride

• First, turn on location so the app can find you
• Pick a destination and the fare will show up
• Choose the option you want (Taxi or Comfort)
• Confirm and wait for your driver

When you arrive, Uber automatically charges your card for the ride. You’ll get a notification, and you can see the charge in the app. Djamo charges you no fees if you have a Premium card, and on a Free account you pay no fees as long as your total payments stay under 30,000 F. Check our pricing for more.

After the ride, you can rate your driver. Uber takes customer feedback into account to keep the service quality up.

When your payment card is declined:

One of these error messages may appear in your Uber app:

• “Request failed: card declined”
• “Your payment method is invalid. Please update your billing details.”
• “An error occurred while processing your request.”
• The card number you entered is incorrect.
• The credit/debit card has expired.
• Insufficient funds on the account.

Your card may be declined in these cases:

• You’re traveling abroad and haven’t enabled international transactions.
• You’ve exceeded your account limit.
• You’ve reported your card lost or stolen

If none of these suggestions or solutions apply, reach out to Uber customer support via their site.