Shop the best fashion on Zalando with Djamo

Zalando is one of the best sites to shop trendy, chic fashion and have it delivered to your door. On Zalando, just like La Redoute, Shein or Zara, you’ve got endless choice - watches, shoes, clothes, bags, accessories and more.

Want to know how to order on Zalando and get delivery in Abidjan? Here’s everything you need to know.

How to order on Zalando

Ordering on Zalando is simple.

• Go to the Zalando website
• Click the category you want. Shoes? Clothes? Accessories?
• Filter by brand, model, color, gender, price, delivery type, etc.
• Once you’ve picked a product, add it to your cart
• Click the cart icon in the top-left corner of the site to see your order details
• Click order
• You’ll be prompted to create an account and confirm your purchase

Create a Zalando account

Order on Zalando

How to pay with your card

Zalando accepts Visa cards, including the Djamo card.

After creating your account, you’ll be asked for your Djamo card details to confirm your order. Fill in the form with (your first and last name as they appear in the left-hand menu of the app, the card number on the front, the expiration date, and the 3-digit security code on the back). You’ll get a Verified By VISA code by email, SMS or notification to confirm your payment.

Visa payments are secure. To save you time, Zalando stores your card details on their site for your next visit.

Zalando will charge your Djamo card when your package leaves their warehouse.

Note: If you entered your card details but your order wasn’t confirmed, it means the order wasn’t recorded and your card wasn’t charged. Try again later.

You can also read our article on Zara

How to get delivery in Abidjan

If you’ve got your eye on a pair of shoes on Zalando but they don’t ship to your country or the shipping fees seem too high, don’t give up. Look into forwarding services like Jexport, Easy Delivery, La Poste, DHL, Upela, UPS - they’ll track your package and deliver it to your home or office, whether you’re in Abidjan or upcountry. Before paying on Zalando, talk to a shipping service in Côte d’Ivoire to find out their rates, delivery methods and any other useful details.

On Jexport, you can calculate the shipping cost

On Easy Delivery, here’s how it works:

You simulate a product on their site to see how much shipping will cost.

After contacting the shipping service, they’ll give you their warehouse address so you can enter it on Zalando.

To add or update your delivery details:

• Go to “My account”
• Then “My addresses” and follow the instructions.

Standard delivery is free for orders of €24.90 or more.

Tracking your package

As soon as your order leaves Zalando’s warehouse for your forwarder’s warehouse, Zalando sends you a confirmation email. You can then track your package like this:

• Log into your Zalando account.
• Click “My orders” and select the relevant order.
• In the order summary table, click “Track delivery online”

How to cancel an order

Wrong item? Changed your mind? No problem. If your order hasn’t been confirmed yet, you can cancel it. If the deadline has passed, you can no longer cancel, but you have 100 days to return it for free. Here’s how:

• Click “My orders” in your account.
• Select an order by clicking “View order”.
• Click “Cancel order” to cancel the whole thing, or “Cancel an item” to cancel just one.
• Follow the on-screen instructions.

How to request a refund

Want to return something? Read Zalando’s return terms here

If you return your items, you’ll be refunded to your card. Refunds happen within 10 business days. You’ll get a confirmation email once it’s done. If you requested a refund and it hasn’t shown up on your Djamo statement within that window:

• Contact Zalando support to check the status of your refund here
• Contact Djamo support to investigate